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Frequently Asked Questions

FAQ

On this page you will find more detailed answers to frequently asked questions.

The tour client forms the group personally. A group can consist of one to six people. Groups are not merged with other groups. This means that if you booked a tour for a group of two, the vehicle will carry only your group of two and the driver-guide.

Yes, they are up to date. We keep an eye on our website and regularly update the information.

You need to read the tour description and prices on the website, choose a tour, choose travel dates convenient for you, and determine the number of people in the group. After that you need to call or write to us and specify the name of the tour you have chosen, your chosen dates, the chosen price package and the number of people in the group, the meeting place for the group and the vehicle with the driver-guide, and your contact details. Once we receive your information, we will book the transport for the chosen dates and provide any additional information.

Payment is made upon meeting or by bank transfer. If you do not have Kazakhstani tenge on hand, you can exchange your money at currency exchange offices, which are located everywhere. Exchange rates can be checked in advance, for example here.

This is a set of tourist services with the lowest possible price. The service includes only payment for the transfer along the chosen route. That is, the client pays for the vehicle with a driver and has the right to seat a group of up to 6 people in the vehicle. The tour client covers meals, accommodation and environmental fees personally. The “Taxi” package suits tourists who have their own travel gear and food supplies and want to cover the tourist route with minimal expenses. Such tourists often do not spend money on nights in guest houses or hotels or on lunches in roadside cafes — they usually sleep in their own tents and cook their own food. In our experience, our clients very rarely choose this tourist package.

This is a set of tourist services whose price includes: transfer along the route, eco fees, meals, accommodation in guest houses or hotels, and camping equipment (if necessary). The driver-guide will pay all the necessary expenses along the route, so there is no need to approach ticket offices on the way. The “All-Inclusive” package is convenient in that with a single payment you receive the full range of included services along the route. The client knows the budget for the route in advance. In our experience, our clients most often choose this tourist package.

We select reliable transport depending on the difficulty of the route — mainly high-clearance minibuses and 4WD vehicles.

The best time to visit Kazakhstan is spring, summer and autumn. The seasonality we recommend for each destination is indicated in the tour description.

By following this link you can take a closer look at the map of tourist spots in Almaty Region.

On our routes we recommend always having the following things and items with you: identity documents (border zone!), a backpack, a raincoat, sunscreen and after-sun cream, sunglasses, a panama hat or cap, comfortable walking footwear: closed-toe sandals and high boots or sneakers, a windbreaker, trousers made of thick fabric, shorts, a light T-shirt or shirt, personal hygiene items, and a first-aid kit. In cold weather or in mountainous terrain — warm clothes. All the gear depends on the chosen route, the season, and the individual characteristics of the traveler.
The first-aid kit should contain: plain and elastic bandages, iodine, adhesive plasters, ointment for bruises and burns, a warming ointment, as well as any personal medicines needed by a traveler prone to particular conditions.

Kazakhstan is the most prosperous country in Central Asia. Kazakhstan maintains good relations with all other Central Asian countries and especially with Russia. Interethnic tolerance is generally stable.

220 volts, 50 hertz, standard European plug.

Most of our routes have mobile coverage and mobile internet. In some areas there is no signal. In some populated places the internet may work intermittently.

Our tours are chosen by lovers of outdoor recreation. People of any age and any level of fitness. Those who do not require high-class hotels along the route.

Still have questions?

You can always contact us and resolve any questions you may have. We strive to respond quickly.
Kazaktourism.com

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